Five-star reviews consistently cite quality work, fair pricing, and Drew's attentive design approach. However, a stark pattern of one-star complaints describes missed appointments, ignored calls, unpaid invoices to subcontractors, and disputed deposits. The business shows strong execution for engaged clients but serious reliability and follow-up problems for others.
Based on limited recent reviews, so treat this as low-confidence.
Twenty reviewers across multiple project types praise Billy Martin and his team for showing up on time, staying visible throughout work, and delivering polished results. Customers highlight his honesty about pricing, responsiveness to questions, and the skill of crew members like Valentino, especially on decks, screened porches, and concrete work.
Customers consistently report good experiences with fast scheduling, reliable technicians who arrive when promised, and work that meets or exceeds expectations at reasonable rates. Tim (the owner) and crews like Butch, Bruce, Mike, and Justin earn specific praise for professionalism and care. However, two reviewers noted poor cleanup (screws and nails left in yards) and one mentioned communication lapses where the owner did not follow through on promised site visits. Most jobs span multiple services-bathrooms, plumbing, tile, carpentry, drywall, screen doors, deck work-handled by different tradespeople coordinated by the main office. Reviewers value the ease of scheduling and the ability to submit photos online, with rapid quote turnaround and text communication. Pricing is consistently called reasonable or competitive even when compared to other quotes.
Most customers report flawless execution and genuine care from named crew members like Denis, Marcelo, Bill, Ace, and Bruno. Project managers typically communicate well, catch details others miss, and handle permits smoothly. A small minority encounter frustrating delays, code issues resolved post-inspection, or dismissive sales interactions, but these cases are atypical. Deck Plus excels at screened porches with premium windows and deck repairs using Trex products. They operate across greater Charlotte and nearby towns, keep subcontractors and in-house teams aligned, and price competitively for their quality tier. Over 15 years in business and licensed in both Carolinas.
Last updated 2026-07-21