Strong five-star reviews praise speed, friendliness, and clean work. However, two older complaints describe roof installation failures (loose shingles, leaks, too-short fasteners) and an owner who stopped responding after payment, including to promised fixes.
Based on limited recent reviews, so treat this as low-confidence.
All seven reviews award five stars. Reviewers consistently highlight Josh's craftsmanship, prompt responses, and fair pricing. He works on custom decks, screened porches, and composite decking installations across south Charlotte and surrounding towns.
Reviewers consistently praise WaterJack for skilled dock construction, prompt repairs, and ownership that stays engaged after completion. One severe complaint documents an 18-month project abandoned without warning. The overwhelming majority reflects a builder who delivers quality work and backs it long-term.
Most customers report excellent outcomes from kitchen and bathroom remodels, with Russell Smith noted for creative design input beyond what owners envisioned. Concerns centre on spotty communication before jobs start: some callers never get callbacks, others wait weeks for quotes after initial contact.
Last updated 2026-07-21